Are PhiloSophie Hair products suitable for all hair types?

Yes. Our products are formulated to support healthy hair and scalp across a wide range of hair types and textures. Individual results may vary, and we recommend reviewing ingredient lists if you have specific sensitivities.

How do I use the GRO Moisturizing Oil?

Apply a small amount directly to the scalp and gently massage in. Use 3-5 times per week or as part of your regular hair ritual. For best results, use consistently.

Can I use the GRO oil on protective styles or braided hair?

Yes. The oil can be applied directly to the scalp while wearing braids, twists, or other protective styles.

Are your products natural or clean?

We focus on thoughtfully sourced ingredients and intentional formulations. Each product is made with care to support scalp and hair health without unnecessary fillers.

What size Satin Bonnet should I choose?

Our Satin Bonnets are available in Classic (Small sized bonnet - If you have fine, short to medium length hair), Deluxe (Medium sized bonnet - for curly medium length hair) and Jumbo (Large sized Bonnet - Long, thick straight or curly hair) Extra Long Bonnet - meant for hair to be worn down) for very long hair or braided styles.

What size Silk Bonnet should I choose?

Our Mulberry Silk Bonnets are available in Small/Medium and Medium/Large. If you have thicker hair, longer styles, or wear protective styles, we recommend the Medium/Large for a more comfortable fit.

How should I care for my Satin Bonnet?

Hand wash gently in cold water with mild detergent and lay flat or hang to dry. Avoid heat and harsh chemicals to preserve the fabric. No dryer.

How should I care for my satin bonnet?

Hand wash in cool water with mild, silk-specific detergent; always air dry flat or hang, avoiding direct sun, and never wring or tumble dry to maintain silk's quality,

Where do you ship?

We currently ship within Canada and United States only. Available shipping options will appear at checkout.

How long will my order take to ship?

Orders are typically processed within 2 business days. Shipping timelines vary based on location and carrier.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details.

Do you accept returns?

Due to the nature of our products, all sales are final unless an item arrives damaged or incorrect.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with your order number and photos of the issue so we can assist you.

Where can I shop PhiloSophie Hair in person?

You can find us regularly at local markets and pop-ups. A list of upcoming markets can be found on our Local Markets page. Select products are also available at local stockists.

I still have a question — how can I reach you?

You can contact us through our Contact page and we’ll get back to you as soon as possible.